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Agents AI Copilot Governance Thoughts and Musings

Managing the Digital Workforce

Why Every AI Agent Needs a Manager For most of the modern corporate era, organisations have operated on a simple assumption. People perform work and technology supports them. Human beings make decisions, exercise judgement, take responsibility and are held accountable for outcomes. Systems, applications and software tools provide information, facilitate communication and automate routine tasks, […]

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Agents AI Business Process Copilot Governance Microsoft 365 SharePoint Skills

Can I Ground Copilot in a Preferred Website?

We often want to tell our AI to use a preferred or definitive website as the grounding source for certain types of queries.
It seems like such a simple thing. This is why it isn’t and what to do about it.

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Agents AI Microsoft 365 SharePoint

Enabling Knowledge Agents in SharePoint: Pain control

Microsoft’s Knowledge Agent rollout promises smarter content discovery across SharePoint. But for many SharePoint admins, the setup hits unexpected snags, especially if you’re strong in SharePoint but less familiar with PowerShell’s quirks. It would be handy to know where the troubles are and how to work around them.

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AI Best Practice Business Process

Who Watches the Watchmen

There’s a need for Human In The Loop (HITL) when using AI Agents, but also consider the role of AIITL when people need supervision.