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Agents AI Copilot Governance Thoughts and Musings

Managing the Digital Workforce

Why Every AI Agent Needs a Manager For most of the modern corporate era, organisations have operated on a simple assumption. People perform work and technology supports them. Human beings make decisions, exercise judgement, take responsibility and are held accountable for outcomes. Systems, applications and software tools provide information, facilitate communication and automate routine tasks, […]

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Branding Communication Copilot Governance Microsoft 365 Skills

Brand Centre Vs Brand Kit

A chance repost by the ever insightful Ami Diamond reminded me that Microsoft has, in its wisdom, ‘centralised’ it’s branding tools in SharePoint Brand Centre and Brand Kit. At first glance this feels like Microsoft creating two products to solve the same problem. In reality they target different audiences and, while there is overlap, they […]

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Agents AI Business Process Copilot Governance Microsoft 365 SharePoint Skills

Can I Ground Copilot in a Preferred Website?

We often want to tell our AI to use a preferred or definitive website as the grounding source for certain types of queries.
It seems like such a simple thing. This is why it isn’t and what to do about it.

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AI Best Practice Business Process Content management Copilot Governance Microsoft 365 SharePoint

SharePoint Skills Files Starter Pack

Having already published an introductory article on the upcoming #SkillsFiles feature in #SharePoint (and how they will provide context for #AI to drive #governance, #process and #content management) I felt a need to provide some practical tools. Hence this starter pack.

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Agents Branding Business Process Content management Governance Microsoft 365 SharePoint

Microsoft’s Skills Files: A Game Changer for AI in Organizations

SharePoint is getting Skills Files – markdown instructions that tell AI how your organisation works. From a KM perspective, this is gold dust: consistent, contextual, and a practical way to encode organisational meta-knowledge. Let’s dive deeper…